Managing People For A Competitive Advantage Essay

Managing People For A Competitive Advantage - Essay Example The strategies and the philosophies developed by the HR department drives an organization in the right path. Placing the right person, at the right place, at the right time, is always beneficial to the organization. HRM has two important functions; one with respect to the organizational needs and the other related to the employee needs. In other words, HR department acts as the bridge between the organization and the employees. Since the needs of the organization and the needs of the employees are mostly different, conflicts between the organization and the employees can take place any time. Under such circumstances, the HRM department is responsible for find out amicable solutions without sacrificing the needs of the organization or the employees. â€Å"Without inspiration the best powers of the mind remain dormant, they is a fuel in us which needs to be ignited with sparks† (Von Herder). Motivation is accepted as the driving force behind every human action and the basic func tion of every first line supervisors or managers is to motivate the workforce properly to accomplish the organizational goals. ... Cooperation between these departments is necessary for achieving the final goal. It is the duty of the first line supervisors to control the functions properly so that the organizational interests will never be sacrificed. Planning is another major function of the first line supervisors. Whatever the schedule given to a particular department should be completed in time and for that purpose the first line supervisors need to plan the work. The HR managers are responsible for ensuring that all the HR policies and practices are implemented within the organization. The HR policies and strategies are normally formulated by the top management team. Once all these policies are formulated it is the responsibility of the HR managers to ensure that these policies were implemented correctly. For example, the top management team normally makes policies with respect to employee annual leave, sick leave, casual leave etc. The top management will decide how many leaves can be given to the employees in a particular year. Once all the norms about the leave were fixed, it the duty of the HR managers to ensure that these norms were implemented successfully. Many parameters can affect the employee performances in an organization. The work culture, motivation, management style, remuneration etc are some of the major factors which may affect the employee performances. However, the mangers and the HR department have major roles in deriving maximum productivity out of the workers. HR department should appoint right people at the right place at the right time. It is difficult to anticipate better performance from an employee, if the HR department ask him to complete a job which is out of his expertise. For example, it is difficult for a software specialist to

Verizon Wireless Case Study Example | Topics and Well Written Essays - 750 words

Verizon Wireless - Case Study Example These are its high quality nationwide wireless network, technological choice of CDMA instead of GSM, constant monitoring of its products and services, and provision of the best product to the customer through an automated software which analyzes customers' calling habits. The company's investment in building a system which takes into consideration the customer service capabilities and coverage has important implications on the company's long-term cost structure. Through these investments, the company is able to provide the best for its clients thereby minimizing churn. The case states that customer loyalty is very important as the acquisition of a customer totals to $300 to $400 each and it takes six to eight months before this cost of customer acquisition is recouped by a business organization. Thus, when a customer stays longer in a service provider, this will mean that the cost of acquisition is covered while the company will not be spending so much in order to acquire new ones. Loyalty also has important implications for a company. If customers are loyal, they tend to spread it to word of mouth allowing the companies not to spend too much on other promotional activities like television advertising. This, in time, reduces the acquisition cost for a business organization. ... This business level strategy is complemented by the functional strategies of quality, efficiency, and responsiveness to customer. The company has invested in quality by checking its signals in nationwide locations through its Test Men as well as having the largest coverage, clearer connections, and fewer dropped calls. Efficiency is also ensured through the employment of CDMA technology which functions better than its GSM counterpart. The company also proves its commitment to customer responsiveness through its consistent communication with clients offering them with the best plans that suit their calling habits. These strengths allow Verizon Wireless to have a competitive advantage in the wireless business. It should be noted that having a nationwide coverage is very hard to be replicated by another player since it will call for a massive outlay of investment in its part. As Verizon has already been operating in this nationwide network, it also enjoys economies of scale which drives down cost significantly. Weaknesses: Verizon Wireless churn rate is 0.87%. Through lower than its competitors, this still indicate that the company is not able to serve all of its clients and meet their requirements. The company should aim and strive to bring down the churn rate to 0% since these aggravated customers through word of mouth can ruin the image of the company which is detrimental in the long run Opportunities: The quality, efficiency, and customer responsiveness can be used by Verizon in order to allow it to go after its rival's customers. It should be noted that the company does not have the most number of subscribers. It can earn more clients through a more intensive